Welcome

Provide information about shops & businesses in the Town Centre

The Bluecaps are trained and have access to most information about the Town Centre. They can point you in the right direction and give you advice and assistance. They also have up to date information on events taking place in Bedford Town Centre and know the different types of food and drink on offer to suit every occasion.

Provide maps and directions
Not only do the Bluecaps give out maps and written directions should you require it but they often accompany people to their destination ensuring that they are getting them to the right location quickly.

Make people feel safe
The Bluecaps are linked to the Town Centre CCTV and the Bedfordshire Police by a radio link. Where necessary the Bluecaps can call for assistance including the Ambulance service, taxis and the Police. Bluecaps are trained in conflict management and are trained to make quick rapid responses to situations that can arise in a busy Town Centre. Bluecaps can also escort people to their car and will be found at the end of an evening monitoring the car parks as people return to their cars.

Administer First-Aid
The BedfordBID Bluecaps are all first-aid trained. They can administer first aid, provide assistance, and call on the emergency services with the touch of a button with the radiolink radios.

Deter Anti Social Behaviour
Bluecaps ensure people do not drink alcohol, ride bikes or skateboard in the pedestrianised area. The Bluecaps are in constant communications with the Police and CCTV and can call for back up if people continue to carry out anti social behaviour in Bedford Town Centre.

Liaise with businesses
Each Bluecap visits at least 10 businesses a day. Bluecaps are on hand to tell them about BedfordBID and how they can be involved. The Bluecaps call around regularly with information about special promotions, events, updates to the Radiolink scheme, and more.

Help improve the appearance of the Town Centre
The Bluecaps keep an eye out for litter, graffiti, flyposting & damaged signs etc. The Bluecaps photograph and document all of these incidents and reports them to the appropriate people. Last year BedfordBID Bluecaps photographed, logged and arranged the removal of up to 1,000 pieces of individual graffiti in Bedford Town Centre.

Market Research
The Bluecaps ask shoppers, visitors and businesses for feedback about things that we are doing and to find out if we are getting it right

Help keep our children safe
As part of the BedfordBID Child:Safe scheme, Bluecaps offer parents free numbered wristbands for their children to wear in the town centre, which are linked to a secure database accessible by BedfordBID and Bedfordshire Police. Should you ever be separated from your child, or any lost children be found in Bedford Town Centre, the scheme ensures a quick and easy way to reunite them.

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